Privacy Policy

At Accommodated, we handle your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Property and Stock Agents Act 2002 (NSW).

Accommodated Pty Ltd | Last updated: June 2026 | Version 1.0

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1. Information We Collect

Personal information:

  • Name, email address, phone number, and postal address

  • Booking details including property, dates, guest numbers, and special requests

  • Payment details processed via ReslyPay (full card numbers are not stored)

  • Website usage data such as IP address, browser type, and pages visited

  • Communications with us by email, phone, sms, or in writing

Sensitive information and identity documents:

As part of online check-in, we require:

  • A government-issued photo ID (driver's licence or passport)

  • Valid card details, to verify your identity and secure any bond or damage liability

Where applicable, we may also collect:

  • Vehicle registration details

  • Flight details

Card details collected at check-in are tokenised via ReslyPay. Full card numbers are not stored.

This information is collected and stored via Resly, our property management system. We collect sensitive information only where reasonably necessary, with your consent, or where required by law. If you do not provide the required ID or card details at check-in, we may be unable to confirm your booking or grant access to the property.

2. How We Use Your Information

We use your personal information to:

  • Manage and confirm bookings

  • Process online check-in, including identity verification and card authorisation

  • Communicate with you before, during, and after your stay

  • Process payments and refunds

  • Respond to enquiries or complaints

  • Meet our obligations as a licensed real estate agent

  • Improve our website and guest experience

  • Send marketing communications where you have consented -- you can unsubscribe at any time via the link in any marketing email or by contacting enquiries@accommodated.com.au

3. Disclosure of Your Information

We do not sell your personal information. We may share it with:

  • Property owners and caretakers, to manage and fulfil your booking

  • Cleaning contractors, maintenance providers, and other service providers

  • ReslyPay (payment processing) and Resly (property management)

  • Airbnb, Booking.com and their affiliates, Vrbo, Stayz, and their affiliates, where your booking originates from that platform

  • Legal or government authorities where required by law

Bookings made via third-party platforms are also subject to those platforms' own privacy policies. We encourage you to review them directly.

4. Overseas Data Storage

Some providers we use store or process data outside Australia:

  • Resly / ReslyPay -- Australia and United States

  • Airbnb -- United States and/or European Union

  • Booking.com and affiliates -- Netherlands and/or European Union

  • Vrbo, Stayz, and affiliates -- United States

This means your personal information -- including, in some cases, sensitive information stored in Resly -- may be stored on or processed via servers in the United States. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles (APP 8).

5. Automated Decision-Making and AI

We may use AI-assisted tools for administrative and communication tasks. We do not make automated decisions that affect individuals without human review. If this changes, this policy will be updated.

6. Data Security

  • Payment data is processed via ReslyPay; card numbers are tokenised and not stored in full

  • Identity documents are stored securely in Resly with restricted staff access, and deleted when no longer required

  • Access to personal information is limited to authorised personnel only

  • We use secure, access-controlled systems for all business operations

No data system is completely secure. If you believe your interaction with us is no longer secure, please contact us immediately.

7. Data Breach Notification

Under the Notifiable Data Breaches (NDB) scheme (Privacy Act 1988, Part IIIC), if a breach is likely to result in serious harm, we will:

  1. Take prompt steps to contain the breach

  2. Notify affected individuals as soon as practicable

  3. Notify the Office of the Australian Information Commissioner (OAIC)

8. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Unsubscribe from marketing at any time

  • Make a privacy complaint

Contact us at enquiries@accommodated.com.au. We will respond to requests within 30 days.

9. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve performance and user experience. You can disable cookies in your browser settings, though some features may be limited as a result.

10. Retention of Information

We keep personal information only as long as necessary for the purposes it was collected, or as required by law. Identity documents are deleted once no longer required.

11. Collection Notice

When we collect your personal information -- for example via an enquiry form or online check-in -- we will notify you of the purpose, who we may share it with, and whether overseas disclosure may occur.

Your consent to the collection of sensitive information is captured when you agree to our Terms and Conditions during online check-in. Our Terms and Conditions reference this Privacy Policy, and a direct link to this policy is included on the check-in form.

12. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first:

Email: enquiries@accommodated.com.au

If you are not satisfied with our response, you may contact the OAIC:

Website: www.oaic.gov.au | Phone: 1300 363 992

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

14. Contact Us

Accommodated Pty Ltd Email: enquiries@accommodated.com.au