Privacy Policy

At Accommodated, we respect and protect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, make a booking, or stay at one of our properties.

1. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, email address, phone number, and postal address.

  • Booking details including property booked, dates of stay, number of guests, and special requests.

  • Payment details (processed securely through our payment providers; we do not store full credit card numbers).

  • Website usage data such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use your personal information to:

  • Manage and confirm your bookings.

  • Communicate with you before, during, and after your stay.

  • Process payments and refunds.

  • Respond to enquiries or complaints.

  • Improve our website, services, and guest experience.

  • Comply with legal obligations.

3. Disclosure of Information

We do not sell your personal information. We may share it only with:

  • Property owners, caretakers, and service providers who assist in fulfilling your booking.

  • Third-party suppliers such as payment processors, housekeeping, or maintenance contractors.

  • Regulatory or legal authorities when required by law.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

  • Payment data is processed via secure, PCI-compliant gateways (e.g. Stripe).

  • Access to your information is limited to authorised personnel only.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections if your information is inaccurate or incomplete.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at enquiries@accommodated.com.au.

6. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve performance and user experience. You can disable cookies in your browser settings, though some website functions may be limited.

7. Retention of Information

We keep personal information only as long as necessary for the purposes outlined above or as required by law.

8. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Accommodated
Email: enquiries@accommodated.com.au